• INFOSYS

The healthcare industry is in a state of rapid transition. Changing regulations, new technology, and increased demand for healthcare services are compelling the industry to reduce costs and improve outcomes (Infosys, 2015; Surdak, 2014). Consumers are no longer satisfied with the limited healthcare choices historically available to them. The new healthcare consumer is more educated on diseases and treatment options, which is changing the provider-patient dynamic (Carroll, 2008).
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