• Brian Eastwood
• 16 Aug, 2020

When patients call a health system to schedule an appointment, they expect the same experience whether they’re talking to primary care, neurology, or pediatrics. And they expect to be able to get an appointment that meets their preferences for location, date, time of day, and provider. In theory, this should be an efficient process, but it usually isn’t. In a large organization, different departments and medical practices typically maintain different sets of scheduling rules.
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