Embracing consumerism in healthcare

How successful hospitals leverage analytics to transform patient financial engagement, increase patient satisfaction and improve the bottom line There’s a new payer in town. That payer is the patient. Today’s providers find a larger portion of their revenues coming directly from patients, and that number is expected to increase by as much as 50 percent by 2019.1 Insured patient responsibility has grown to nearly 27 percent for outpatients and more than 12 percent for inpatients.
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