Children's National jumps short-term telehealth hurdles while focused on long-term transformation

Children's National Hospital in Washington was in the midst of an enterprise digital-transformation initiative before the COVID-19 pandemic struck in early 2020. THE PROBLEM The organization was transitioning telehealth platforms pre-COVID-19 and was using Zoom as an interim solution. Telehealth reimbursement realities at that time-constrained a compelling business case for significant capital investment in a new platform.
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