How loss of coverage is changing patient financial communications during COVID-19

These are findings that point to “a looming crisis in healthcare affordability”—and the need for providers to change the way they approach patient financial communications. Even before the COVID-19 pandemic emerged in the United States in March 2020, there were signs that consumers were struggling to pay their medical bills. An August 2019 survey found two-in-five Americans would switch physicians to access affordable payment arrangements to cover the cost of their care.
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