• Mark Dixon

Problem: In many healthcare organizations, the lab is often viewed as the “black box” – orders come in, results come out. Reasons may vary from leadership not understanding the complexities of the lab, not understanding the breadth of accessibility or impact of the lab in other areas of the organization—or simply because the percent revenue made from the lab (or spend) is not impactful. More broadly, laboratory leadership does not connect the critical activities of the lab to the strategic imper
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